This article will be devoted to Mark and his daily, challenging and dangerous encounters working with customers. Mark is a 38-year-old office employee of the service department at the Polish branch of a large concern selling medical equipment. The company terminology defines his position as a “service dispatcher”. His daily […]
Probably many of you have been asking questions about the benefits of implementing professional IT systems in your organization – e.g. Salesforce CRM System. While we are all able to demonstrate the undoubtable benefits for the organization – we do not pay too much attention to the benefits for an […]
Source: IDC, Semiannual Software Tracker Nowadays, it is difficult to imagine an efficiently operating business without special IT solutions, which include CRM platforms, i.e. so-called customer relationship management systems. Salesforce is currently the most popular CRM platform for companies that has conquered Western markets by delving deeply into the needs […]
While it is very important to constantly train call center staff and take care of the development of employees’ soft competences, it is most important to make full use of resources and maximizing productivity. Today, we will focus on the technical side of telephone customer service – what makes a […]
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