While it is very important to constantly train call center staff and take care of the development of employees’ soft competences, it is most important to make full use of resources and maximizing productivity. Today, we will focus on the technical side of telephone customer service – what makes a […]
Each contact center is aware of the fact that some outgoing calls will not result in a conversation. However, managers wish the abandonment rate, i.e. the rate of rejected connections, to be as low as possible. Thanks to technologically advanced Salesforce solutions, your call center can reduce rejections to a […]
Do you want to sell effectively? Make sure you communicate with those who are supposed to buy from you. Call your customers with Salesforce! With this powerful platform in mind, a new product has been developed that gives your consultants a competitive advantage in managing all communication with current and […]
