This article will be devoted to Mark and his daily, challenging and dangerous encounters working with customers. Mark is a 38-year-old office employee of the service department at the Polish branch of a large concern selling medical equipment. The company terminology defines his position as a “service dispatcher”. His daily […]
The use of Salesforce CRM and Click2Dial CTI in the sales department – a workday through the eyes of a sales employee
Probably many of you have been asking questions about the benefits of implementing professional IT systems in your organization – e.g. Salesforce CRM System. While we are all able to demonstrate the undoubtable benefits for the organization – we do not pay too much attention to the benefits for an […]
Sale and customer service management thanks to Salesforce and Contact Center integration (CTI)”
Source: IDC, Semiannual Software Tracker Nowadays, it is difficult to imagine an efficiently operating business without special IT solutions, which include CRM platforms, i.e. so-called customer relationship management systems. Salesforce is currently the most popular CRM platform for companies that has conquered Western markets by delving deeply into the needs […]
Problems of today’s telemarketing – solve them with Salesforce and Click2Dial!
Call center employees face numerous challenges. Some of them are related to the processing of personal data in the context of recent changes in the law, the need to personalize the message or so-called database hygiene. However, there are tools that make the work of consultants easier, the GDPR ceases […]
Competitive advantage in a call center thanks to Salesforce and Click2Dial
While it is very important to constantly train call center staff and take care of the development of employees’ soft competences, it is most important to make full use of resources and maximizing productivity. Today, we will focus on the technical side of telephone customer service – what makes a […]
Click2Dial as a remedy for rejected connections
Each contact center is aware of the fact that some outgoing calls will not result in a conversation. However, managers wish the abandonment rate, i.e. the rate of rejected connections, to be as low as possible. Thanks to technologically advanced Salesforce solutions, your call center can reduce rejections to a […]
Call from Salesforce with Click2Dial
Do you want to sell effectively? Make sure you communicate with those who are supposed to buy from you. Call your customers with Salesforce! With this powerful platform in mind, a new product has been developed that gives your consultants a competitive advantage in managing all communication with current and […]