The use of Salesforce CRM and Click2Dial CTI in the service department or in the Customer Service Office – a workday through the eyes of a department employee

This article will be devoted to Mark and his daily, challenging and dangerous encounters working with customers. Mark is a 38-year-old office employee of the service department at the Polish branch of a large concern selling medical equipment. The company terminology defines his position as a “service dispatcher”. His daily […]

Sale and customer service management thanks to Salesforce and Contact Center integration (CTI)”

Source: IDC, Semiannual Software Tracker Nowadays, it is difficult to imagine an efficiently operating business without special IT solutions, which include CRM platforms, i.e. so-called customer relationship management systems. Salesforce is currently the most popular CRM platform for companies that has conquered Western markets by delving deeply into the needs […]