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Do you know what happens with your customer communication at your company?
Do you know what happen with incoming leads?
How much time is wasted by sales reps on entering leads to the CRM system?
How often they make mistakes when dialling the number, how much time they waste due to incorrect phone numbers and voicemail?
How often have the sales reps talked to the client? What were the results?
Is every phone, e-mail, chat contact included in the reports?