The use of Salesforce CRM and Click2Dial CTI in the service department or in the Customer Service Office – a workday through the eyes of a department employee

This article will be devoted to Mark and his daily, challenging and dangerous encounters working with customers. Mark is a 38-year-old office employee of the service department at the Polish branch of a large concern selling medical equipment. The company terminology defines his position as a “service dispatcher”. His daily […]